Appliances from Sears are due to be delivered -- I hope!
A big Whirlpool Fast-Fill refrigerator in black on stainless steel A whirlpool convection oven in black on stainless steel A whirlpool micro-hood over the stove venting microwave oven in black on stainless steel A very QUIET Kenmore dishwasher made by Bosch Dishwashers in all black On Friday around noontime someone from Sears called the home and left a message, which we didn't get to pick up until 7PM: "Hello, this message is for Joan. This is "------" from Sears "name of town". Your appliance is in and ready to be picked up. If you can't pick it up in the next couple of days, I'd appreciate it if you could let me know so I can position in here when you do pick it up. We'll help you load it into your vehicle. My phone number is...." Interesting. We're having it all delivered, hopefully, on this coming Wednesday. Even more interesting; I have no clue what location he mentioned, and I don't recognize the phone number's area code. So I'm a little worried: Did the appliance get sent to the wrong store, or did someone get a hold of our new Appliances Only Sears credit card and/or Joan's identity and buy something? When I called them back, he was gone of course. I got to speak with someone else who didn't know what was going on, but was able to confirm that there was indeed a box in his receiving area with Joan's name on it, and it's the same microwave that we had ordered. I asked him: "Where is your store?" and he repeated the town. I asked: "What state is that?" He replied: "What state?" "Yeah, what state are you in?" "New Jersey." "Oh. Well I'm up near Boston. What part of New Jersey are you in?" "Northern." "Well, at least it's closer." He really can't guess at what is going on, so I say my goodbyes and think about it for a minute. At least it's the same product; I doubt someone would have gotten ahold of our new credit info and decided to purchase an identical Whirlpool microwave oven. So I called the "Brand Central" manager in our local store, and he checked and was able to determine that my delivery is still scheduled for Wednesday, that he would handle the New Jersey store communications and would definitely let me know if there was another order involved rather than just a snafu. He hasn't called me back, but I'll be calling him on Tuesday. To be continued! |
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| I wish you & Joan the best of luck Ron.
I know if it was me....my appliances would probably end up in Japan  ....lol Nothing ever goes right for me the first time.
It's always a complicated process. I hope everything goes smoothly from here on out for you. My fingers are crossed. |
Good LUCK!!!!!!!!!!! |
Black and stainless steel will look great! Good luck, I hope when it arrives it isn't harvest or avocado  |
| Did you get the bottom mount freezer????
Good luck. I hope the delivery and installation goes smooth as silk. |
| woohoo...so close...let's hope it comes right to your door... |
How exciting!!  I know I was giddy like a little kid on Christmas morning when our kitchen was done.
Good luck with the confusion. Will be interested to hear why this happened . . . Chris |
Pepsi's Mommy wrote: ...my appliances would probably end up in Japan Japan? Who's paying the freight? Thanks.It's always a complicated process. I hope everything goes smoothly from here on out for you. My fingers are crossed. Tasker's Mom wrote: 8O :go: Thanks!Good LUCK!!!!!!!!!!! bestdogsx4 wrote: I hope when it arrives it isn't harvest or avocado Me too!Paula O. wrote: Did you get the bottom mount freezer???? Naaaw, I'm too old to bend that low to find everything!barney1 wrote: woohoo...so close...let's hope it comes right to your door... Let's hope they put them into the kitchen!Drezzie's Mom wrote: I know I was giddy like a little kid on Christmas morning when our kitchen was done. Done? We haven't even started!  |
| Well, I would like to share with you my Sears deliveries (yes plural) horror stories that we had last year.
First was the fridge - after the automated message machine called and said it was coming they postponed date twice. Then 2 gorillas brought the fridge out and since we live in a house from the 20's they used a crowbar, yes a crowbar to take the door off of the fridge to get it into the house and subsequently parts were bent. So while we were witnessing this we were on the phone with Sears telling them we didn't want it. They said "we'll send new parts out tomorrow" and we said no, take back the whole fridge. They brought out a new one a week later and as they were bringing the damaged one to the to the truck they dropped the fridge onto the ground. (Coming to a scratch & dent store soon....) 2nd was our oven. We bought & ordered it in October. After about a month of "we can't locate this model from the manufacturer" and after a few postponement dates, we finally got automated message saying it would be delivered on X date. Bulk trash day was the same day so we brought old one to the curb. Oven never showed up. Waited another 1.5 months, now without an oven since we trashed our old one. We got it in December. We actually got a few $100 gift cards and price reduction on that one. Sorry to hear they are still horrible with customer service! Hopefully your delivery will go better than ours. |
| We had many problems with items purchased from Sears. It got so bad that even appliances on the showroom floor didn't work when we went to see them.
The last purchase problem was a 27 inch tv that lasted all of a year and was still under warranty but they wouldn't replace because it was outdated? It has a warranty from you guys, do something! Grrrrr Well I did buy an air hockey table from them 2 years ago. When I went to get replacement paddles, they said they didn't sell anything related to table games. The guy was leaning on an air hockey table when he said, "We don't even have air hockey tables." A look of confusion followed when I said that he was leaning on one. Apparently my product identification skills aren't as keen as I thought. That large thing with the air and the pucks and all was part of the new spring lawnmower collection. I would much rather go to an independent dealer for my appliances than Sears. Oh and the big difference, Sears was about 1/3 more expensive than the independent dealer in the area. |
| Well, let's see...
The appliances came as promised. The fridge came with a big dent on the top; Sears has offered a gift card if I'll keep it, we haven't decided. The convection oven had a screw sitting inside it; it came from the convection ring. I tried to re-install the screw, but there's nothing to grip. There are two more screws in that ring, another is also stripped. We'll be calling service in the morning. The dishwasher install was a nightmare taking hours and hours because of the design of the unit as well as the non-squareness of the cabinet, and the length of the water supply line. It is now functioning and is quite quiet. However, the unit doesn't actually have a dry cycle; while it does have a heating element for a dryer listed on Sears' website (it says it's 1500 watts), in actuality, it just heats the rinse water to 161 degrees to get the dishes very hot, then has a "condensation drying" period where the "hot dishes and the cool stainless steel tub" cause the moisture on the plates to leap off through evaporation and then re-condense on the tub walls. We'll see. This process, however, requires a rinse agent to assist. nice. I love taking in chemicals from my rinsed dishes. Maybe we'll return it. I haven't opened the microwave yet. Having a blast!  |
| I'm so sorry that there is something wrong with each of your appliances, Ron. I hope they help you out! |
| Ack... doesn't sound good at all. |
| Sorry to hear that Sears is still horrible with the appliance delivery. I would worry about keeping the fridge especially if you don't know how the dent occurred. It may cause you problems later.
Any aggravation factor, even if you don't mind keeping the appliances, if you tell them you want them to take them back they will probably offer you the gift cards. Sounds like a standard operation procedure to me. VerveUp |
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Oh my!!! You have my sympathy and concern!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! |
| Oh my! How dreadful! Nothing is ever as simple as it should be. |
Personally, I wouldn't keep the fridge.  You want a new one unscathed! And just how much is the gift card worth? If it's not worth near the price of the fridge, it's just a band-aid.
Gotta admit, I never heard of a dishwasher that "dries" like yours. Maybe that's the wave of the future.
Geesh! Nothing is ever easy! Chris |
| Oh Ron!!!! Hug- How stinky is that??? To spend all that money on those appliances, and to have them end up not perfect???? NOT OK! Note to self- continue to buy appliances at independent retailer and self (ahem, ok, have father person) install... this sears stuff doesn't sound like it is all that it is cracked up to be! |
I'd return them too. That's awful.  I'm sorry. |
| Ron,
I am so sorry this happened. I would be super pissed. I would insist of getting new appliances without defects...since that is what you ordered. |
| Well, service is scheduled to be here between 8:00AM and Noon today, to look at the convection ring in the oven as well as the toe kick on the dishwasher, which doesn't fit.
Used the dishwasher last night with a very small load, new powdered detergent and Jet Dry rinse agent. The full "normal cycle" took 2 hours. At the conclusion of the "drying time," I opened the door and my glasses were immediately fogged. The dishes were quite hot and quite dry, mostly. There was an occasional drip on the rack that I'd pick up from handling the dishes, and of course the puddle of water in the "top" of the upside-down mugs. The inside of the tub was wet. This morning, the inside of the tub is mostly dry, but there are a few areas (top in back and one area of the door) that are still wet. If I had let the dishes remain with the door closed overnight or if I had opened the door and let everything evaporate out perhpas everything would be dry this morning. We'll play around with it. While operating, the unit is very quiet. While you can clearly hear it operating, you could easily be heard across the room if you were to whisper, so I guess that's pretty good. Bring on the repair dude. |
| Poor Ron!!! |
Pepsi's Mommy wrote: I would insist of getting new appliances without defects...since that is what you ordered. We'll give them the chance to repair the mechanical problems; the cosmetic fridge dent we're still thinking about. They offered a substantial settlement, though only about one third as much as it will cost them to replace the unit, and I have 30 days to bargain with them. (Since I live "down the street" from their appliance outlet, I know that they will be selling the unit for at least 25% off of list price. Their offer is now about 10%, in the form of a gift card, which costs them far less than the face value of the card.)
The offer has already gone up by 2.5 times their first offer. They key is, of course, that the fridge be mechanically sound.
It was nice to have some cold water from the fridge last night! Unfortunately, we (I) haven't hooked up the water supply line yet, so it was from bottled water inside the fridge. Having automagically made ice cubes and cold from the door water is yet another treat to which we are looking forward! |
| If the inside of your dishwasher doesn't dry completely it will develop a musty/moldy swell |
| Ok, the repair man from Sears came at 7:45 this morning, and waited in my driveway until 8:05.
He came in and looked at the convection oven first. He had a difficult time in removing the stripped screws, but managed to do it. Of course he didn't have any replacement screws, so he turned to the dishwasher. The dishwasher he fixed in less than 5 minutes, by simply putting in some self tapping screws with some force. never mind that things don't line up... now it's attached. OK, I suppose I don't mind. We'll see what happens the first time I remove the toe kick, which will probably be tonight as a test. So with the dishwasher "repaired" (the charge for the "minor cabinet repair" was $190 ) he has to run to, believe it or not, Sears to get some screws. Sears is on the way to his next call, so he came back around 11:00 AM to finish the job by installing larger screws.
The installation of 3 larger screws was $154. $344 in warranty work done in 10 minutes, if he had the correct screws with him. He didn't have the screws because his truck isn't equipped with such supplies. Apparently, each driver starts his/her own collection of little screws... his was in a plastic deli container. His container was empty because he just started to go out on his own with his own truck.
OK! So we're in business! Now I just gotta get some plumbing parts and install a shutoff and a water line for the fridge! |
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