Right or wrong to complain?
 The background of each picture was supposed to be cut away, leaving just the dog and they used the whole picture. Three of them aren't too bad but the one with Daisy is awful, she's laying on top of the sofa and you can see where someone chewed part of the skirt off, blankets,etc. They also put an e at the end of Rosco's name, which is incorrect. They are willing to redo it but not happy about it. I've been in this store several times and the work is beautiful so I know it can be done properly. Since I'm not much of a complainer I feel kind of bad about this. Should I have them make me a new one? It wasn't that expensive. |
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| Well if it's not what you asked for then I would have them redo it yes. I don't think you should feel bad at all....
What a great idea though, will you take pictures for us? I would love to see it!  |
Yes, they should make you a new one. They did not hold up their part of the "contract" plus spelled Rosco's name wrong. That cannot be tolerated  Bottom line is you are not satisfied with the work and they should correct it. |
| I would complain, too. Even if it wasn't that expensive, it's still not what you ordered. And the misspelling of Rosco's name would bug me big time.
Chris |
| I agree! If it isn't to your satisfaction, it should be re-done. Especially spelling Rosco's name correctly. You shouldn't feel badly at all. I never have a problem complaining or returning a product that is not as it should be. I'm not terribly picky or difficult to please, but if I took the time to special order something like that and explained what I wanted done, I would expect it to be pretty close to perfect or I wouldn't pay for it.
I'd like to see the pictures of it, too, when you do get it! Sounds lovely!  |
| Tammy's right - it was a special order - and you should get what you ordered.
Stuff like this makes me wonder what people are thinking most of the time. |
| Yes, definitely ask them to redo it. It should be custom made to your liking especially if you clearly explained to them what it was supposed to look like. Spelling his name wrong is unacceptable as well. You need to be happy with the item and display it lovingly in your home. |
| I can relate, like you I dislike complaining but then looked it up under the sheepie mom manual and it states:
Sheepie moms are not natural complainers due to always having slobbery kisses and hairy friends.  Forgive my lame humor and I really should write a book titled that some day.
Oh a serious note I understand that while it may be "uncomfortable" to bring it back and make it an issue..you said it yourself..you're easy going and rarely complain, but this is important to you and you should get what you asked and paid for. I too would love to see a pic of it when finished. It may help if you mention in passing that you belong to a world wide group of Sheepie owners and were going to post the photo of the completed lamp on that site. You are just as concerned for the store and wanted everyone to see them "in their best light". I can betcha they're going to make it perfect. Marianne and the boys |
| That's a very good point Marianne.... they probably would put in the extra effort.... |
| Thanks Willowsprite,
Just goes to show you my mama didn't raise any stupid children ya know.
Umm have I mentioned, my dad raised me?...... 
Marianne |
| Holly, it's not like you're whining-- they screwed it up so you have every right to have to redone. If they're unhappy to do it, it must only be because they know they messed it up. They should have offered to fix it! I do a lot of marketing and promotional pieces for people and I've redone things for people just because they don't like something as simple as a comma placement. A misspelling is pretty much one of the seven deadly sins of printwork-- or really anything that involves letters!
Have them fix it and if you have any problems, call me and I'll bring my gang up there to rough 'em up a bit. |
| Stained glass is a work of art. If one wants to create a project to sell and is not concerned about possible flaws, it should be set on a shelf to sell as is. The customer sees what they are buying before they purchase it.
When you feel you have the talent to take special orders you do the item they requested until you've got it correct, or you apologize and tell them you're unable to accomplish what they've ordered. Of course, if its something they're not sure of they could tell you that up front and you'd both agree to work it out or find someone else. You shouldn't feel bad about asking them to redo their work. They should've apologized to you, pointed out the flaws and asked if there was anything else that was done improperly. When we take pride in our work we want the customer happy, even if we loose our profit from our mistake. But if its the customers fault, then that puts a different "light" on the subject. lol Two questions I would've asked you are: 1. How do you spell the names? 2. Do you want the junk in the background (like the blanket) and would you want me to leave the torn skirt or mend it? (Know you only wanted the dogs, but...they should have made sure before they started that they knew exactly what they were doing.) |
| I agree with what everyone said, you shouldn't feel bad, especially when they mispelled the name. They need to redo it.
Tanya |
| I agree too, If you special ordered something, it should have been to your specs.....I would say something.....no question! |
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