Oh NOO!!
 aparently he tried to , and actually bit the groomer twice!  So i was charged twice the amount i was qouted!  I guess I understand, after being bit and all, But he has never bitten us, and i just didn't know what to do about it! so all in all a bad experience . too bad we cant go there again! But now i worry! now that he bit someone! it seems like I have to star teaching myself how to groom him!Andrea |
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| Gosh they actually banned Ziggy! My Mom's groomer just gets permission to use a soft muzzle. I can't advise you but I'm sorry things didnt work out for you. |
| I understand you being so upset, and I agree with Mim that a soft muzzle would have prevented the second bite! The groomer should have called you and told you she would have to use a muzzle for the rest of the grooming to give you a chance to say" ok"...or ""NO..I'll just pick him up!!!"" Now the biting would have me worried too! I am sure other forum members will respond..... but did you ask WHY???? I mean what was she doing when the bites occured>>> was he matted and the groomer was trying to pull the matts instead of breaking them apart?? Was she rough when she was grooming the sensitive areas??? Tummy, feet tusch???? Does Ziggy have sensitive 'zones'?? and was the groomer made aware of them??? Even a nonbiting dog will tend to bite if they are restraint, scared, hurt, etc.Especially, since Ziggy has never been there before...Is Ziggy use to going to a groomer?? Or is this the first, second or third time~~and if he is accoustomed to being groomed, have you ever had this problem before??? Imagine it...You take hime for a ride...and he is thinking OHBOY!!!! Then you take him into a new building with really weird smells, you hand his leash over to a stranger, walk out the door..and then....well... I don't know what the answer is, but I could relate to the fear that he probably felt...poor Ziggy!!!!! |
| Sorry your dog bit the groomer. Dogs seem to get so stressed sometimes when being groomed that I can definitely see a typical non-biting dog ...biting. Yuki turns back to warn me sometimes when the grooming has been too long. I'm confused to why you were charged twice just because she was bit? I would have said HELLLLLLLL NOO .... The dog was already banned from going again, and most dogs are NOT groomed as long as an OES, so you can imagine the stress for the dog. Makes no sense to me. Groomer could have stopped grooming and said ...this dog is a no go, but decided to keep going ...and going. |
| Thank you for your replies! This is Ziggys second time to the groomer, the first time was just a bath and touch up (plus ears feet and tush) so it would have been he's first hair off. After inspecting him at home last night I did see he has dried blood marks on both ears like he was cut, and she did say they had a harder time with his head! well that explains it! if he got cut...It hurt, so he responded. She also informed me that they did use a muzzle! which they did not ask me! and the over charge, she said because it was too hard to work with him because he was too fidgety! He did have mats under his belly, behind his legs, and neck. I m so ahhhh! sad! mad! frustrated! and of course my Hubby was furious! I can understand him being so stressed, new place and all! just didn't see this one coming! Thanks again Andrea |
| poor ziggy he must of had such a bad experience. i feel sorry for the next person who grooms him! they should of told you about any cut, even if its just so you can keep an eye on them, incase of infection. they should have insurance after all! i am a dog groomer and i have never given the red card to any dog, and believe me i get some really badly behaved ones!! but if the dog cant cope with it i give them lots of breakes and if they have to come back for more sessions if i run out of time or that they just get too stressed then so be it. at the end of the day, your dog should enjoy its groom. i also sometimes ask the owner to come early to help out as sometimes the dog is more relaxed, though sometimes it works the opposite and you get nothing done once the owners come. when i have a dog that gets stressed i get it off the table, let it relax have a little walk in the garden or a play, then go back and do some more. i get much better results than battaling it out on the table. and then next time the dog comes in its dragging its owner through the door! good treats help too! i have dogs that come in with muzzles that are trully nasty. but with time and patience i have had them in every week or 2 weeks for short session to get them used to me, the enviorment and the differed proceedures. now they come in with no muzzle and are good as gold. i have never charged any extra for an awkward dog, nor for any of the rehabiltation i do. it makes my life easer to groom a calm dog so its for my benifit. i would suggest that if you go to another groomer, tell them what has happened in the past and try to get ziggy in for a few short sessions to build up his confidence and let him trust them. there is a groomer near me that has now closed down. people told me that their dogs had to be dragged in to the grooming room, they wouldnt even get out of the car. what happens behind closed doors??? but i am happy to say that the only draggin in my salon is people dragging their dogs out because they want to stay lol |
| I wouldn't be overly concerned that your dog bit the groomer. If he doesn't usually exhibit agressive tendencies and never bites anyone else, well, unfortunately groomers do things dogs don't like and they react. And who knows waht the groomer does to get the job done. Groomers do ahve a difficult job, I understand. But that's why there are muzzles. I would tell the next groomer he may become stressed while grooming and you suggest they muzzle - especially when doing feet and sensitive areas. My male is difficult and that is why I do him myself. Muzzles also sometimes can calm them a bit. Or you might want to talk to your Vet and see if its recommended to give him a slight tranquilzer about an hour before grooming to ease his anxiety. |
| We have a difficult to groom dog (Sassy) and she's just never going to change. We accept that and deal with it because she's old and is one of those few dogs that has zero bite inhibition. Grooming is a major stresser for her. Regarding a soft muzzle, in her case it actually stresses her out even worse. She has so much trouble breathing and salivates so heavily that we just can't put her through that anymore. She can be bribed into letting us shave her down a couple times a year with some really desirable treats. I'm still considering a basket muzzle, though... There are several people here who have had groomers ban their dogs from their shops. Other groomers do just fine with the same dog. Five hours of grooming time is a lot for a dog that is not accustomed to it and to be left alone with a stranger just adds to the anxiety. Keep looking for a groomer (like Karen  ) that will be kind and patient with Ziggy. There are plenty of great ones out there. In the meantime, do some work with Ziggy yourself. Put him on a table and get him comfortable with brushing and nail clipping and ear cleaning and detangling mats. Use plenty of treats and short sessions to reinforce that grooming is a good thing and Ziggy will eventually look forward to being groomed. |
| I am sorry about Ziggy. But just remember they did you a favor. You wouldn't want to go back to a place that is such a bad experience for Ziggy. Several of the above posts had some good advice about acclimating the dog to the process. The other thing that seems to be common with a lot of OES owners that it is better to try to have all of the mats out of them as some groomers don't have the time or whatever to deal with them. They have been known to shave the dog because the couldn't "deal with the mats". I have started giving Harry his puppy cuts in addition to do his grooming and bathing. Hang in there you will work it out. |
| So sorry about Ziggy's first grooming experience - 5 hours is a l o n g time to sit still and be pulled and combed and trimmed and blow dried and, to top it off, injured with scissors; that is a lot for a puppy or any dog. I usually clip out Patch's matts, comb out the tiny ones, make sure her legs and toes are perfect because she hates to have her feet combed. The groomer trims and bathes her and she is beautiful. I always take the day off when Patch is at the groomers (about twice a year) so when I'm called to pick her up I can immediately leave to get her. Your next grooming experience will be much better. |
| Where is the duty of care towards ziggy, you were not informed that he was injured by them yet they had the nerve to double bill you, groomers work with dogs they should accept getting bitten as an acceptable risk of the job. Name and shame .................. |
| thank you all so much for your advice, and shared concern. I do hope that we have better luck next time! And i hope Ziggy wont have a negative attitude in the future, I will try to brush him out a lot more myself! Thank You all , This really is a great site!  Andrea |
| I was reading this and I just know exactly what you are feeling. FWIW I think this groomer has no idea what she's doing at least with an OES. They should have called you, stopped the grooming or at least let the dog have some good breaks from the table. The fact that your dog has some cuts it plain wrong. A groomer that gets a second bite just seems foolish to me. I certainly would not have paid twice the price. No way. In fact, in light of finding your dog's injuries, I would be on the phone getting my refund ASAP. Or you could just chalk it up to a learning experience. It isn't really as hard as you may think to groom your dog. A few hours a week should be enough to keep the matts at bay. We have a excellent instructions and tutorials here. Check them out, at the least it could save you some $$ and/or having to go through this again! Shellie |
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