I AM fuming VENT
I am a Notary..(whoo-hoo) and have been for the past 16 years. My commission expired TOMORROW!! ( I have to renew every 4 years and I need a bond in order to renew my seal....) Back in May, I used a Notary Bonding Co. --they will get my bond, seal, file the paperwork...etc. I paid them over $100.00 to do this. They CASHED my check at the end of May!!!!! Two weeks ago I contacted this company and they said my notary packet would be here in 3 weeks!!!!! NOT ACCEPTABLE~~~ I called last Thursday and was told it was just mailed and would be there by the end of this week. (they probably didn't even mail it).. I called them back today and was told that on Thursday, they FedEx'd it to me!!! But never told me they were going to do that, so the packet will go to my HOUSE, not here at work!!! FedEx will not leave this, since there is a bond included! I strongly requested that it be overnighted to my office and was told no...they won't do that!!!!!!  She then proceeded to tell me not to yell at her anymore...(I swear, I was being forceful, but no where near yelling what I really wanted to say to her...so I asked her for her supervisor...she informed me that her supervisor would not want to be yelled at either and hung up on me!!!!!!  I will inconvience myself, and go home at lunch to see if I have a note from FedEX. If not, I WILL be calling that company BACK and I WILL yell~~~~~~~ I don't think I will have my bond by tomorrow and will not be able to notarize anything until it all comes...my boss is NOT happy!!!! I am NOT happy.... I HAVE sent letters to the Sec. of State and the BBB, but it doesn't help me with the problem at hand!!! Where is the service from years gone by?????? Where is the customer is always right motto, I have lived by????? I am sooo disgusted right now!!!!!!!!! |
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| I would call back now and ask to speak to the supervisor. The hanging up business would be the worst part for me. At least after a period of time, you may get another person who can put you in touch with the supervisor and, if nothing else, you can report that person. Ugh. |
| I hope you got the 1st employee's name..... in light of troubles with service/products/delivery later, I now always write the person's name down that I spoke with. We had issues at work with medical supply orders for my client messed up after the company switched how it dealt with orders. Went from the local branch taking and filling it, to the Twin Cities main office taking it, then transfering it down to the local office. Why would they think adding a step would be better??? |
| Call back regardless and let them know what this employee said to you. I had a similar experience with customer service for LG (fridge is a complete piece of garbage). I said to her, clearly, "I know this is being recorded, so for the record, are you flat out refusing to forward me to a supervisor?" She hummed and hawed. I continued, "I'll be calling right back with my complaint, and I will give them my number and time called, so they will review the tape, so come on. Let's make it official...are you declining to forward me Louise?" She did it immediately. I am so sick of junky customer service. Call and complain to a supervisor, and keep going up the list. And mention suing for any lost revenues because of their error/delay in getting things to you too. |
Date, time & NAME. Always get these 3 at the beginning of every conversation. Make them spell them if you can't understand them. Also mark down any time spent on hold or when you were transferred to another dept. If nothing else, it makes the following people think you are someone to be reckoned with when you start spewing out names, dates & times.  |
See next response......  |
Dawn...I ALWAYS get the name, date and time when talking to anybody..I have learned MY lesson......  I DID send a letter to this company and this is part of what the 'supervisor' emailed me.... Quote: When we receive our notice there is just not one name on a list there are at times 50 or more on a list. We have to update all records and then run all the bonds which can take a couple of weeks to do Here is my reply...in part..... Your information about having more than one name on your list is quite amusing....isn't that why you are in business???? Hopefully, you do have other packets to prepare, since isn't that what is paying your salary??? I think you should include a disclaimer on your mailing to state that after you DO receive notification, it MAY take up to a FEW weeks for you to 'get to' the person applying.... In response to this supervisor defending the girl who hung up on me....here is my respose...... I also didn't appreciate Carrie hanging up on me!!! Please explain to this girl there is a difference between yelling and being firm and frustrated ~~ I really think Carrie is very inexperienced and does not know how to deal with customers who want some kind of resolution. They do not want a bunch excuses or do not want the blame to be put on them. I am in the restaurant business so I know how hard it gets to calm down a customer who feels they have been treated unfairly as I have. She basically threw gas on my fire. My final paragraph sums everything up..... I respectfully request that this and my original email be sent to your supervisor and the CFO or CEO of your company. I have sent a copy of my original letter to Robin Carnahan for review and also I sent a complaint to the BBB. You are in the Notary Bond Service...which means you must get the bond to your customer in time for them to , clear their schedules and get their commission BEFORE the expiration date. |
got sheep wrote: I hope you got the 1st employee's name..... in light of troubles with service/products/delivery later, I now always write the person's name down that I spoke with. We had issues at work with medical supply orders for my client messed up after the company switched how it dealt with orders. Went from the local branch taking and filling it, to the Twin Cities main office taking it, then transfering it down to the local office. Why would they think adding a step would be better??? That is the way Walgreen does it now....really a pain. |
violet wrote: got sheep wrote: I hope you got the 1st employee's name..... in light of troubles with service/products/delivery later, I now always write the person's name down that I spoke with. We had issues at work with medical supply orders for my client messed up after the company switched how it dealt with orders. Went from the local branch taking and filling it, to the Twin Cities main office taking it, then transfering it down to the local office. Why would they think adding a step would be better??? That is the way Walgreen does it now....really a pain. And dangerous too. This company is the one who supplies the O2 and ventilator parts and supplies. It's a huge deal if they get it wrong or we don't get the stuff we order! |
| I'd be fuming too!!! I was angry reading your post and can only imagine how you felt. I'm hoping everything will be sorted out and you won't lose any business as a result of this company's bad customer service. Good luck to you! |
| I am a notary too. I think you need to stop going to this company - be sure and tell them that!!! Because there are other companies out there who do all the stuff they do and for cheaper. In fact I think there is one through the Secretary of State website. In this economy I am surprised how crappy customer service is when so many unemployed people are out there ready to take their place. Yet I am finding it is worse than ever. traciels28 wrote: I said to her, clearly, "I know this is being recorded, so for the record, are you flat out refusing to forward me to a supervisor?" She hummed and hawed. I continued, "I'll be calling right back with my complaint, and I will give them my number and time called, so they will review the tape, so come on. Let's make it official...are you declining to forward me Louise?" She did it immediately. Good idea Tracie! I never thought of that. |
| Since when is eight weeks a FEW?? |
| I am still waiting for a call back from a life ins. co. about a problem. They told me they would call me back with in 3-5 business days & that was May 26th, 2010. I've had to call them another 4 times & I think last week finally got something rolling. It took a threat to contact the Attorney General of the state & the Dept. of Ins. to get somebody to do something. These people could lift their license to practice insurance in the state of Ohio. I had names, times, dates, how long on hold, when I was supposed to have received phone calls, reports from my CU that they had never attempted to try to get the auto pay due & that there were NO rejections as they stated. I think they finally decided they better get off their butts & do something. Of course "the proof is in the pudding" & I haven't received any pudding yet |
| Well...got my bond..my journal...my 'decal' ...NO STAMP!!!! 1/4 sheet of paper included in the envelope states... STAMP WILL BE SHIPPED SEPARATELY WITHIN 10 BUSINESS DAY!!!! No where on the original letter did it state that the stamp would be shipped separately!!! I had cleared my day, (cancelled, or is it canceled???? two meetings) to have time to go down to City Hall...HA!!!!! I still can't notarize for 10 days!!!!! I am ready to blow!!!!!!!! And no, Judi...I will NEVER use this company again!!! EVER!!!!!! |
| Yikes! How frustrating. So does that mean you get some vacation days since you can't notarize? |
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ that is really funny!!!!!! |
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