What I like about ebay (changes)
On that same note, I feel bad for some sellers because it's the buyer who DESERVES a negative feedback. I hope this makes it easier to weed out the bad sellers! Now back to shopping! |
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| mmm, see - I think it sucks. A couple of years ago I hit power seller status. I didn't have a business, I just sold a lot of baby and kids stuff, and I had 100% positive feedback. It got to be where it wasn't worth the trouble to jump through the hoops, and that was before the majority of these changes.
Here's a synopsis that explains it well: Quote: "No Good" Ebay Changes!
Hi everyone, I got this info from another email-mailinglist I'm on, and posting it here as it affects us as well. This post is a really serious topic about Ebay. I'm posting this everywhere I know how to get the word out. If you're not in a good mood, come back to it later. I'm not sure if everyone is aware of this, but Ebay is making drastic changes for people who sell and buy on Ebay. If one looks at it from the surface, the changes don't seem too bad. But if you look a little deeper, they're really very scary. Many sellers and buyers are going to be having a strike on February 18th through February 25 that includes no buying, no listing, no selling, no auctions on those days. If possib le, if you are an Ebay buyer and seller, I would really appreciate it if you could honor those dates, for nothing else, then on MY behalf because the changes have the possibility to really hurt me as a seller. Right now, the Ebay marketing machine is billing these changes as "fee reductions" and that is what the media initally reported because they way the changes were announced were quite deceptive. But, for those of you who aren't really super active on Ebay and are wondering what all the changes entail, a summary of them follows. First, they are reducing the listing fee by 5 cents and making Gallery free. On the surface this looks great and this is how they are marketing the change - as a "fee reduction". However, if you read the fine print you'll find that they are slyly raising Final Value Fees (The fee the seller pays when the item sells at auction) by as much as 33% to 66% for some sellers. The percentage of increase differs by seller because all sellers sell items with different values and the Final Value Fee is based on the dollar amount of the item. So we save a nickel to list an item, but pay 33% more after the auction is over. This first part of the changes, while quite disgusting, IS bearable. Second, they are removing the ability for sellers to leave feedback for buyers. Now, Ebay has always been successful on the basis of both buyer and seller being able to rate each other based on the success of a single transaction. They are removing this for sellers. This is very scary for the seller population because as sellers, we already are held hostage by what we call "Feedback Extortionist Buyers". These are the buyers that buy something in an auction and then send an email that says "You send me the item free or I will leave you a negative and ruin your Ebay reputation!". While people like this are quite few and far between, they do exist. I've got over 792 transactions and I've come across 4 difficult buyers who no matter what I couldn't please them. I managed to scrape by without a negative because they were booted from Ebay, but the point of the matter is that while most buyers are wonderful, these psycho types of buyers DO exist. Now with this new feedback system, ONE rogue buyer (and even my selling competition) could ruin my reputation very easily. Even if I provided a 100% perfect transaction and the item was received the very same day and all was perfect with the world, that one person could ruin me if they wanted to. All they would need to do is buy 5 or 10 items from me and leave five feedbacks separately - because each and every negative will count against the seller. This would mean the end of my store and my business on Ebay over one rogue buyer. Why? Read the next section. Third, as if one and two weren't bad enough, if a seller has below a 95% satisfaction rating on Ebay, Ebay will not display your auctions in the search engine. For example, if I sell 20 items one month and 1 of them has a neutral or negative left for it by a buyer (deserved or not), I can no longer list auctions on Ebay and have them be seen in the search engine. Yes, thats right. I can list, Ebay will take my money, but all of my auctions will be on page 857 of the listing and never be seen by any buyers. So once I get one negative, it is virtually impossible to recover from that by selling additional items becuase non of my items will be seen to be purchased by another buyer later. Its a no win situation for a seller. Fourth, as if all of this wasn't the most horrific thing you've ever heard, they're making changes to Pay Pal - which is the method most people use to accept payment over Ebay. From now on, if you have less than 100 feedback and you sell an item Pay Pal will not give you your money for 21 (TWENTY ONE DAYS!). Yes, you read that right. Say, Susie sells a 50 dollar item and the buyer pays through Pay Pal. Susie is then forced to ship the item FREE without any payment. After 21 days has passed, THEN Pay Pal will forward Susie her money. This folks is just horrible. Do you know anywhere else on the planet where you can demand that someone selling you an item give you the item FREE and ship it to you FREE while you hold on to your money for 21 entire days? I sure don't. On top of this "under 100 feedback" thing, again if I have less than a 95% rating or get one negative or get one neutral - again - Pay Pal will hold my money for 21 days. Imagine how must interest Pay Pal and Ebay will accumulate on billions of dollars being held in 21 day increments - yet another disgusting way for them to squeeze MORE money out of the system. Fifth, they instituted "Seller Rewards". Essentially, if you meet certain criteria as a seller you can earn 15% credit on your account. The catch is that you have to sell 1,000 dollars or more on your account every month and have to have a 4.8 rating on all your "stars". I feel that these guidelines are impossible to reach and that they were designed to be impossible to reach on purpose so that Ebay, yet again, would not have to actually pay out the discounts. To give you an example of how hard these are to reach, out of Ebay's top 500 Powersellers (These people are the creme of the crop on Ebay and make like $100,000 a month on ebay)...anyway out of tie top 500 of them, only SEVEN qualify for the 15% discount. SEVEN. And finally, when all these changes were announced, the Ebay sellers went ballistic. The response from Ebay management? We were told that our complaints and nager and frustration and tears were - and I quote - NOISE!". Yes, we are nothing but "noise" to the Ebay management, yet they are making million dollar salaries off of us. I know I am so mad, myself. I have 100% positive feedback and I've completed almost 800 transactions. I'm not a bad seller and I bend over backwards to make a buyer happy. I have a very good record. But ALL THAT HARD WORK and ONE rogue person could ruin it for me. Or even someone who competes against me can very easily get a new nick, by stuff from me, leave negs - and take my listings right out the search engine!!). It's not fair at all. Not to mention, if somehow I do screw up or get a rogue buyer, Pay Pal won't even let me have my money for 21 days. When you do this type of work full time, that is a terrifying thought. So I'm here to beg you guys, if possible, and even if you don't understand all the ins and outs of Ebay and what a seller has to go through to sell on Ebay - PLEASE RESPECT THE STRIKE we are organizing. Please! Please don't buy or sell on Ebay from Feb 18th through Feb 25th. Please tell your friends and family members to do the same. We know that not everyone can respect it - some people make ends meet by selling on Ebay. But for those of you who can, us sellers would very much appreciate it if you could respect the strike on those days. Also - if you are an Ebay seller - and you are angry like the rest of us, CNN and FORBES is quite interested in how we feel. Quite a few people, including myself have flocked to CNN MONEY to get their attention. So far, the comments and anger and speaking out are actually working - the media is starting to pay attention and Ebay has stepped up their marketing tactics. We feel that they're getting a little worried over all the outrage. Here is a link to the CNN MONEY site where you can leave a comment along side other sellers if you wish: http://money.cnn.com/2008/02/07/smbusin ... /index.htm You can also email Stacy Cowley at stacy_cowley@fortunemail.com This is the CNN Money Web Editor who is reporting that an investigation by the media is currently ongoing. http://pages.ebay.com/sell/update08/rew ... l?ov=004KM http://money.cnn.com/2008/02/06/smbusin ... /index.htm I use http://www.ioffer.com/ and craigslist now. |
| I've said it before... eBark and PayPaw are an evil company. |
| It does seem like they are trying to just get regular power sellers on board vs. the occasional person who wants to get rid of some stuff in an auction.
It does stink about sellers not getting to give feedback. I have gotten burned by a few sellers and didn't want to give negative feedback in fear it would jeopardize my 100%. The people really deserved the negatives too. |
| So sellers aren't allowed to leave negative feedback AT ALL? That's not fair. There's a lot of jamoke buyers out there (as well as jamoke sellers).
I still love Ebay. Whenever I decide I "have to have" something, that's the first place I check. I've only had 1 or 2 bad transactions out of over 400. That's a pretty good ratio. |
| Sellers still receive feedback, it's the buyers that don't.
I personally think most of the changes are good, having been burned before when attempting to leave negative or neutral feedback. It is very frustrating to not receive an item or to receive it broken and know that if you leave negative feedback the seller will retaliate regardless of how quickly you have paid for an item. I buy alot of things on ebay and recognize that there are some serious problem but I am still a huge fan. In April I purchased a book on ebay, waited 30 days, did not receive it and made multiple attempts to contact the seller with no response. I filed a dispute and did eventually receive my money back on my pay pal account but by the time paypal deducted "charges" I wwas short 3 dollars. Not a huge amount but it just seems very unfair that I had to pay a penalty because someone stiffed me. I think the seller should have paid all charges. |
| Paula,
I just wanted to elaborate what Ginny was saying a bit more. You can leave negative feedback for a seller, but a seller cannot leave negative feedback for a buyer. Buyer's will still get feedback....but not negative which is usually in response to a negative feedback to the seller from a buyer. I do think it is a bit unfair. Because buyers can be difficult too. A friend of mine has sold 8 of his items... he needs 10 to get detailed feedback, which he wants. Well the last two people that bought did not bother to leave feedback at all. He asked e-bay what they could do they said nothing. If He sends more than a couple e-mails reminding the buyer to leave feedback, that the buyer could file a complaint for harrassment.  So he only has 6 feedbacks even though he made 8 sales.  |
| But then again, on the flip side...
I think buyers should tell other buyers about their experience even if the result is lowering their overall score over something that didn't deserve a "negative." Everyone has their own expectations of what they want from a store/company ...and they do not take into the fact this store may only be a one time seller that is a stay at home mom. A seller who only accepts paypal and the buyer has paid shouldn't have to leave negative feedback. If a customer was difficult with even unreasonable expectations... that's what they were, but it shouldn't mean they can never shop at best buy or walmart (examples) again. No buyer wears a "warning, uptight customer" over their head when they come to the counter with their merchandise, so I'm guessing that's where ebay is going with this. I'm just trying to see the flip side. I've been a seller many times on ebay and have dealt with my share as well, including someone who said I sold them something not in the picture yet the picture was of what I sent them (a bridezilla who must have been .... ). I can choose not to sell to her again, but as long as payment as received... she owed me nothing more, I suppose. |
| But there ARE customers who should have a flag over their head.
I've written a little prediction about it, here: Consumerism comes to an end with Consumer Reputation Checks! |
| Well, I'd sign up to shop at the CRC mart any day b/c it would mean that everyone around me were probably NORMAL instead of most of the people I run into at the store (who are the same people who complain and return the silliest things). |
| The CRC mart would be for all the CRC-challenged shoppers... the complainers.
...and maybe anyone who digs in their purse for change or writes a check in the 8 items or fewer line. |
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