I HATE Comcast
So I go to log on to pay my bill. I get a screen saying they've added security so there will be additional steps. Okay, that's fine with me. So basically, I've been given a new email address (which will be my new username) and password and a PIN was sent to my house, which I need to use, then I need to contact a chat person online for them to reset my password. This all seems like a lot of work to me. For one thing, I don't WANT a new email address. Another thing, aren't you usually able to log on one last time with your old stuff and then while you're there you have to add the new information? Also, the chat person 'hung up' on me. I wasn't done with my question and they left the chat room. Also, it took about 20 minutes of waiting in the 'queue' to get to a chat person in the first place. I've been trying to get all this set up since last week!! Oh, and they've spelled my name wrong and apparently the only way to correct it is to do it in person. Like I'm going to go down to their offices and wait for an hour to add an 'e' to my name. It's annoying, though, because lately I've gotten a lot of junk mail with my name spelled the way Comcast spells it, so it looks like Comcast has sold my info... |
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A friend of mine in the Twin Cities has Comcast and she is always cursing it. She uses a bunch of their services and is one of my most techie friends. I figure if she is pissed with them - I would really be lost!  |
| I just received a third notice bill from them. When I looked at it it showed a positive balance!! I apparently paid it twice in the past month which made their system freak out!!!
Did I mention that during the World Series Subway series the cable went out? That phone call will probably keep me from getting into heaven! |
| Oh, and last Friday I ended up hanging up on one of their reps. I was just mad that they were forcing me to get and use a new email address, when I have enough of that stuff in my life already.
I think that's why, when I used the chat service today, the person came on and said let me review your info, and then before I had a chance to respond, she said I was being 'escalated' to another person. |
 Steph -you must be flagged as a trouble maker. |
| im just going to call you stephani.....whats an e after all???
it looks cute |
The "service" at Comcast is the very reason why we switched to Wide Open West cable and we've been very happy with them. We're lucky to have the option here but some people are stuck and I feel for you.  |
Darcy wrote: im just going to call you stephani.....whats an e after all???
it looks cute Thanks, Darsha.
Yeah, we do the 3-in-1 deal with them and they're the only ones who offer it around here. They're saying Verizon will be offering all the stuff we need soon, but I'm not sure Verizon is going to be much better... |
Here's what really sucks about Comcast: my sister works there and they are allowed so much time per call, no matter what the problem is. They get written up for taking too long, 3 times and they are fired  . They also must push new services on you even if your sevice is shut off for nonpayment 
bdx4 |
| I hate comcast too! I was so glad to take their
equipment back when we moved. Among other things, I told them I was DONE with them. The rates are outrageous, the service isn't that great and unless you live in-town you may not even get service at your house. Did I mention they are too expensive?? AND the rates go up at least once a year, usually more often. I got direct tv, and while I'm not thrilled about losing my OnDemand, I have the dvr now. Prices are much better and they actually have more channels available. I didn't even lose signal during the ice storm - I lost power, but not tv signal. Shellie |
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